With a name like "Monster Reservations Group," you'd expect either incredible deals or a company run by actual monsters. Thankfully, it's closer to the former — though some online reviewers might argue otherwise. I've been tracking this broker for a couple years now, and I've got some thoughts about where they shine and where they fall flat on their metaphorical monster face.
Let me give you the honest rundown on Monster Reservations Group — what they offer, what people are saying about them, and whether you should book through them or stick with more established brokers. Compare their deals with other brokers on our deals page to see how they stack up.
1. Who Is Monster Reservations Group?
Monster Reservations Group (MRG) is a vacation deal broker based in the U.S. that sells discounted resort vacation packages. Like BookVIP and GetawayDealz, they partner with timeshare resort companies to offer cheap stays in exchange for you attending a sales presentation.
They're a smaller operation than BookVIP but have been steadily growing their inventory and online presence. They're particularly active on social media, where their ads pop up alongside every other vacation deal broker fighting for your attention in the Facebook ad auction.
2. What Kind of Deals Does MRG Offer?
| Destination | Typical Price | Nights | Resort Quality |
|---|---|---|---|
| Orlando | $59-$149 | 3-5 nights | Mid-range |
| Myrtle Beach | $69-$129 | 3-4 nights | Mid-range |
| Branson | $49-$99 | 3 nights | Mid-range |
| Gatlinburg | $79-$149 | 3-4 nights | Mid-range to Good |
| Williamsburg | $59-$119 | 3 nights | Mid-range |
The pricing is competitive with other brokers, though not always the cheapest. Where MRG tends to differentiate is in bundling — they'll often throw in dinner vouchers, attraction tickets, or other perks that add up to decent extra value.
3. The Booking Process
MRG's booking process is similar to other brokers but with a few quirks. You browse their website or click a social media ad, select a deal, and provide your contact information. Then an agent calls you to verify qualification and finalize the booking. Pretty standard stuff.
The quirk is in the follow-up. MRG agents tend to be more persistent with follow-up calls and texts then other brokers. If you express interest but don't book right away, expect to hear from them. A lot. Like, "ex who won't take a hint" levels of follow-up. It's not malicious, just agressive marketing. Block the number if it gets annoying, or better yet, just book the deal and enjoy your vacation.
4. Customer Reviews: The Good, The Bad, The Ugly
The Good: Travelers who've successfully booked and traveled through MRG generally report positive experiences. The resorts are as described, the deals are legit, and the overall vacation experience is good. Several reviewers specifically praised the bundled extras (show tickets, dinner vouchers) as genuine added value.
The Bad: Customer service complaints are the most common issue. Some travelers report difficulty reaching an agent after booking, slow response to emails, and confusion about booking details. This seems to be a staffing issue — they're growing faster then their support team can handle.
The Ugly: A small percentage of reviewers claim they were charged unexpected fees or had difficulty getting refunds. These complaints are concerning but represent a minority of experiences. As always, documentation is your friend — save every email, screenshot every confirmation, and know your cancellation terms.
5. MRG vs. BookVIP vs. GetawayDealz
| Feature | Monster Reservations | BookVIP | GetawayDealz |
|---|---|---|---|
| Price Range | $49-$149 | $49-$199 | $49-$129 |
| Destinations | Domestic U.S. | U.S. + International | Domestic U.S. |
| Customer Service | Mixed | Good (slow sometimes) | Very Good |
| Bundled Extras | Yes (strong) | Sometimes | Sometimes |
| Reputation | Growing | Established | Solid |
| Follow-up Aggressiveness | High | Moderate | Low |
6. Pros and Cons
Pros:
- Competitive pricing on domestic deals
- Good bundled extras (tickets, dining)
- Decent selection of U.S. destinations
- Growing inventory and partnerships
Cons:
- Customer service can be inconsistent
- Aggressive follow-up calls/texts
- Less established than major brokers
- Limited international options
- Some reports of booking confusion
7. Best Destinations Through MRG
Based on customer feedback and my own research, MRG's strongest offerings are in Orlando and Gatlinburg. These destinations have the most inventory, the best-quality partner properties, and the most competitive pricing. Myrtle Beach is also solid. I'd approach lesser-covered destinations with more caution — fewer bookings means fewer reviews means more uncertainty.
8. Tips for Booking Through MRG
- Get everything in writing before paying a deposit
- Ask about the specific resort property (name, address) so you can research it independently
- Verify cancellation terms and get them in your confirmation email
- Use a credit card for purchase protection
- Don't be pressured by "this deal expires today" urgency — similar deals come back regularly
9. Should You Trust Monster Reservations Group?
Trust, but verify. MRG is a legitimate operation that delivers on its promises for the majority of customers. But they're still a growing company working out some kinks, particularly in customer service. If your the type of person who needs hand-holding through the booking process, you might be happier with GetawayDealz or BookVIP. If you're an experienced deal-seeker who knows the drill, MRG can save you money.
10. Final Verdict
Monster Reservations Group is a B-tier broker that's working its way toward A-tier. Their deals are real, their prices are competitive, and their bundled extras add genuine value. The customer service needs work, and the aggressive follow-up is annoying, but neither is a dealbreaker. Keep them in your deal-hunting toolkit alongside the bigger brokers, and always compare prices on our deals page before committing.